Michael Kennedy
Cloud Administrator
Denver, CO | mikey.kennedy@gmail.com | 513.237-8721
Solutions oriented cloud engineer with 20 years experience with notable success directing a broad range of IT initiatives while participating in planning and implementations of network systems in direct support of target objectives. Coordinating and directing all phases of project-based efforts while managing, motivating and leading project team efforts.
Professional Accomplishments
- Proven track record of solving complex network issues in a timely and cost-efficient manner while maintaining Service Level Agreements for projects and network management. Unique competency providing network solutions to solve business needs.
- Adapt at building strong business relationships with clients and coworkers for a positive environment
- Led, on boarded, trained and delegated project tasks to junior network engineers
- Provided consultative services to key stakeholders to provide IT solutions, and to remove roadblocks
Work Experience
RingCentral, Denver, CO. 10/15/18 - Present.
Network and Dev Engineer
- Performed Network Assessment for customers, including escalations, and occasional customer trips.
- Updated projects using Jira tickets & Sale Force cases; Google & Excel spreadsheets to keep project details accurate and moving forward
- Maintained company apps by working in an agile environment. My role was to include AWS infrastructure tasks, and monitoring environment changes.
- Cloud Services used: AWS IAM, AWS CloudWatch, AWS CloudTrail,EC2, RDS, KMS, ACM
Spartan Resources (Placed at Atos, Mason OH): 7/1/17 - 2/1/18
Network Engineer
- Worked for the Orange County - State of California providing network support
- Worked on ASR 1002, ASR1004, 3850, 3560, & Voice Gateways 3925, 2951. This including upgrading, configuring and monitoring.
- Preparing documentation for the transformation project
- Working with junior engineers to on board and bring them up to speed
- Documented and crafted remediation documents and procedural guides
Cincinnati Bell Technology Solutions, Cincinnati, OH: 7/1/2015 - 7/1/17
Systems Engineer.
- Systems Engineer assigned to GE Aviation working on switches, routers and firewalls.
- Spun up and trouble shot VPN IPSEC tunnels
- Installed and maintained new equipment; clustering switches, configuring routers, etc.
- Installed, configured, monitored network router and switching equipment for GE Aviation
- Resolved help tickets for firewall issues -- permitting IP address and ports for certain traffic
- Resolved help tickets for vlan port access -- determining what vlans the port needs, and verifying that distribution switches are allowing vlans to be trunked on them.
- Assisted as a technical lead in the firewall lockdown project for GE aviation. Verified that all rules were explicitly permitting/denying traffic after the *permit all* rule was removed.
SNI Technology. Placed at Compagnie Générale de Géophysique (CGG), Houston, TX: 1/1/2015-6/31/2015.
Systems Engineer.
- I worked with NSM and Juniper firewalls
- Updated firewall rules on Checkpoint firewalls
- Upgraded the IOS for all new branch offices
- Installed and configured -- adding BGP statements to allow routers to speak to main DataCenter routers
- Prepared diagrams so that documentation was kept up-to-date
Computex Inc, Houston, TX. 1/31/2014 – 10/01/2014.
Systems Engineer/Consultant.
- Setting up Routers: Nexus 5K, 7K, etc
- Setting up Switches: 3650, 3850, etc.
- Firewalls: Palo Alto, ASA 5510, etc
- Maintaining and troubleshooting network outages, and making configuration changes
- Preparing documentation and making recommendations
Randstad, Houston TX. Placed at Oiltanking for Special Projects. 10/01/13 – 02/01/14.
Network/Voice Engineer, Oiltanking, Houston, TX.
- Maintained and troubleshot Cisco, HP, and Juniper routers and switches
- Monitored and adjusted policies and firewall rules for Palo Alto Firewall (PA-2020s).
- Set up and configured Juniper SRX 220s. Upgraded OS, troubleshot, and adjusted configs
- Maintained Cisco Call Manager and setup new IP phones, troubleshot CUBE Gateway,etc.
- Monitored network with Solarwinds
- Prepared network documentation in Excel Spreadsheets, Word, and Visio
Allied Network Solutions. Rocklin, CA. 10/2011 – 1-/01/13.
Manager of Technical Services, and Network Administrator.
- Provided leadership for the technical services group
- Maintained 2003/2008 domain, including Exchange 2007
- Helpdesk Tickets escalated to Technical Services group for resolution
- Worked with local site tech contacts to resolve PC and printer issues
- Provided troubleshooting and resolved network problems
- Documented and crafted remediation documents and procedural guides
FusionStorm, Sacramento, CA. 9/2010 - 10/2011.
Network Support Engineer II
Responsible for all aspects related to the maintenance, repair and support of systems and products to ensure continued operation or network and systems.
- Provided troubleshooting and resolved network problems
- Participated in On-call support rotation
- Configured and resolved Cisco Unified Communication/IP Telephony issues. These issues included bugs, Codecs, Servers, Gateways, QOS settings, and configurations.
- Handled escalations with vendors and other third parties
- Provide Customer and Field replaceable unit component swapping or remote hands support
- Assisted other individuals in the day to day activities of the group
- Worked on Firewalls: ASA 5500s & Juniper – setting up VPNs and ACLs
- Experience with Big IP F5 Load Balancers – troubleshooting and maintenance
- Worked on various Juniper and Cisco routers and switches
- Experience with VMware Vsphere troubleshooting hosts
Robert Half International, Oakland, CA. 2/2007 - 1/2009.
Network Administrator
Responsible for operation of the data communications network, by identifying on-going needs, design upgrades and implementation of technology. I was responsible for installation, configuring, monitoring and maintenance of wireless environment, switches, routers, firewalls, NAC, extranet connections and other LAN and WAN communications equipment. Network equipment included ADA, PIX, Vernier NAC, Cisco 1240 WAPs; routers included Cisco 3845; HP switches included ProCurve 4000/8000, 5380, etc; and Cisco switches were 3560, 4507, etc.
- Installed second router for BGP failover network
- Installed, configured and troubleshot Shoretel VOIP switches
- Monitored the District's WAN connections
- Conducted analog, digital and protocol tests of data communications channels
- Maintained vlan environment on Cisco Catalyst and HP ProCurve switches
- Solved Spanning Tree protocol (STP) broadcast storms for switches in San Rafael network
- Used Wireshark and Fluke Network Analyzer for advanced network troubleshooting
Certifications
- AWS Solutions Architect - Associate
- AWS Certified Developer - Associate
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
- AWS Security Specialist (In Progress)
Education
Master of Arts in Theology, Fuller Theological Seminary, Pasadena, CA: 1997
Bachelors of Arts in Biblical Languages & Bible, Life Pacific College, San Dimas, CA: 1992
Associate of Arts in Liberal Arts, Solano College, 2007.